Ceylon Public Affairs Forum
Last Updated: 27 October 2026
Digital Products
Ceylon Public Affairs Forum sells research reports, policy publications and other materials delivered electronically.
As these publications are digital products, customers normally receive access following successful payment confirmation.
Refund Eligibility
Once a digital publication has been successfully delivered and accessed, purchases are generally non-refundable for reasons such as a change of mind, subject to applicable consumer protection laws.
However, refunds or other appropriate remedies may be provided in the following circumstances:
- A duplicate payment has been made for the same purchase.
- A customer has been charged incorrectly.
- An incorrect report has been supplied.
- A purchased file is defective or cannot be accessed, and we are unable to resolve the issue.
- A refund is otherwise required under applicable law.
Download Problems
If a customer experiences difficulty downloading or opening a purchased report, they should contact our support team with their order reference and a description of the problem.
We will make reasonable efforts to restore access, replace the file or provide an alternative download method.
Where we cannot provide the purchased product, an appropriate refund will be arranged.
Cancellation Requests
Customers may request cancellation before a digital report has been delivered or accessed.
We will consider such requests where cancellation remains technically practicable, subject to applicable law.
Requesting a Refund
Customers should preferably submit refund requests within 14 days of purchase to help us investigate problems promptly. This does not limit any rights available under applicable law.
Requests should include the customer’s name, email address used for purchase, transaction reference, report title and reason for the request.
Refund Processing
Approved refunds will normally be returned through the original payment method, where supported by the payment provider.
The time taken for the refund to appear in the customer’s account will depend on the payment provider and the relevant financial institution.
Contact
For refund requests and payment-related enquiries:
Ceylon Public Affairs Forum
Email:info@ceylonpublicaffairs.com
Telephone: +94 77 761 4719