In a promising development for citizens and travelers alike, the Department of Immigration and Emigration (DIE) has pledged to eradicate the extensive passport queues plaguing Sri Lanka by early April(Passport Delays), just in time for the Sinhala and Tamil New Year celebrations. This commitment comes as a relief to many who have faced the brunt of delays attributed to what has been described as mismanagement by previous governmental administrations.
Addressing the Passport Crisis
A senior official from the DIE detailed in an interview with the Daily Mirror the underlying issues that have led to the severe passport shortage impacting the nation. Historical inefficiencies and oversight failures are said to have compounded, resulting in a challenging scenario for both the department and the public. However, the DIE is now taking robust measures to ensure that the backlog is cleared and that citizens can look forward to a more streamlined service.
24-Hour Service Initiative
In an ambitious move to tackle the problem head-on, the DIE plans to launch a 24-hour service operation starting next week. This round-the-clock effort will see staff working tirelessly to meet the high demand for passports. The decision to extend working hours is a direct response to the hardships endured by citizens who have had to wait in long queues, some for several days, to secure their travel documents.
Challenges and Commitments
The senior DIE official acknowledged that the implementation of a 24-hour service, especially with the current staff constraints, will be a strenuous endeavor. However, the department views this as a necessary step to address the immediate needs of the public effectively. The commitment to this cause is driven by a collective responsibility among all DIE personnel, who are determined to rectify the issues inherited from past administrations.
Looking Forward
As the DIE gears up to implement these changes, there is a palpable sense of anticipation among those affected by the delays. The promise to clear the passport queues by the festive season of the New Year offers hope not only for a resolution to current issues but also for the establishment of a more efficient and reliable passport issuance system in the future.
This development is a significant step towards enhancing the administrative functions related to travel and immigration in Sri Lanka. By addressing the root causes of the passport shortage and committing to substantial service improvements, the DIE aims to restore faith in the system and ensure that the citizens’ needs are met promptly and efficiently.
For those planning to travel soon, it’s advisable to stay updated on further announcements from the DIE and make necessary arrangements to apply for or renew passports during this transitional period. The upcoming months will be crucial as the department strives to turn its pledges into action, aiming for a smoother and more efficient passport service for all Sri Lankans.
